退款政策

Return & Refund Policy
Last Updated: September 18, 2025

At GOLTEMPIRE.COM, we stand behind the quality and craftsmanship of our luxury items. Your satisfaction is our priority. Please read this policy carefully to understand your options.

Eligibility for Returns

  • Timeframe: You have 14 calendar days from the date of delivery to initiate a return.

  • Condition: Items must be unused, unworn, in original condition, and in their original packaging with all tags attached.

  • Proof of Purchase: A receipt or order confirmation is required to process your return.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Custom-made or personalized items

  • Items marked as “Final Sale” or “Non-Returnable”

How to Initiate a Return

  1. Contact Us: Email GOLTEMPIRE360@GMAIL.COM within 14 days of receiving your item. Include your order number and reason for return.

  2. Return Authorization: Once approved, you will receive a Return Merchandise Authorization (RMA) number and instructions. Do not return items without an RMA number.

  3. Packaging: Securely package the item in its original packaging with all accessories and documentation. Clearly write the RMA number on the outside.

  4. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance.

Refunds

  • After we receive and inspect your return, we will email you regarding approval or rejection.

  • If approved, refunds are processed to your original method of payment, typically within 5–10 business days, depending on your bank or payment processor.

Late or Missing Refunds:

  1. Check your bank account again.

  2. Contact your credit card company; it may take time to post.

  3. Contact your bank if not received.

  4. If still missing, email GOLTEMPIRE360@GMAIL.COM.

Exchanges

  • Exchanges are only available for defective or damaged items.

  • To request an exchange, email GOLTEMPIRE360@GMAIL.COM and follow the return process for eligible items.

Damaged or Incorrect Items

  • Inspect your order upon arrival.

  • Contact us immediately if your item is damaged, defective, or incorrect so we can resolve the issue promptly.

Contact Us

For questions about returns, refunds, or exchanges:
Email: GOLTEMPIRE360@GMAIL.COM